Our 30-Day Happy Pet Guarantee
If you're not happy with your order, contact us within 30 days of delivery and we'll make it right.
Damaged, defective or wrong item
Email a photo to furloomy@gmail.com with your order number. We'll send a free replacement or a full refund. No need to send anything back.
Changed your mind
Unused items in their original packaging can be returned within 30 days of delivery for a full refund of the item price. Contact us first and we'll send return instructions. Return shipping is the customer's responsibility unless the item was faulty.
Hygiene items
For hygiene reasons, opened wipes and products that have been used on a pet can't be returned unless they arrived damaged or defective.
Refunds
Approved refunds are issued to your original payment method within 5-10 business days.